Returns & Exchange
If you are not happy with our product for some reasons, we provide an option to return the item.You may return all the order items or part of the order.Please follow the process and guidelines in this section for the returns.
1.To initiate a return, please visit our "Returns Center" under main menu "Info".
2.Provide your email id and order id(you can find this in the order confirmation email received from us).
3.Select the products you want to return
4.For improvement reasons, we request you to provide the reason and details for returning the item.
5.Submit the return request. We will evaluate your request and approve/reject as per the guidelines.
6.If it is approved, we will notify you and arrange the pick of the item in 2 to 5 working days. Please keep the items ready.
7.After the pick up, we will provide you the tracking number and send you a confirmation email when the item is received.
8.You can track the status of returns at Returns Center.
9.Refund process will be initiated after verifying the product condition.
1.We offer 15 days returns policy which means the returns must be initiated within 15 days of product delivery.
2.We trust that the product is unused and original tags, packaging and other trims are intact.
3.We will initiate refund after verifying the returned item to make sure the original condition of the product is retained.
4.You will get the refund amount in the bank account used for the purchase and it normally takes 7 to 10 working days.
5.If you had opted for saving under returns option during your purchase, we deduct the charges for returns and deposit the remaining amount.
6.You will get full refund if you had not opted for saving under the returns option during your purchase.
At the moment, we do not have a direct exchange option and you have to follow the returns process to send the item back.We will issue the refund as per the returns guidelines.You can choose the replacement product in parallel and make a new order.If you require support in this process, please contact us and we will be able to assist.