FAQs

PRODUCT

1.What is Bragnolabel?

Bragnolabel is an exclusive online brand which stands for impeccable quality, transparency & simplicity. Bragnolabel puts the customer in front while most of the brands believe the other way around. Don’t get labelled by the brand you wear, you are your own identity!

2.How is Bragnolabel different from traditional brands?

Traditional retail eco-system is highly inefficient. It involves several handshakes before the product reaches the end consumer. Most part of the price paid by the customer goes towards cost of retailing, expensive celebrity endorsement and what so called "discounts”. Customer gets only a small pie of what he pays.
Bragnolabel is a direct to consumer model which believes in cutting the inefficiency in the system and pass on the benefit to end consumer.

3.What is transparent pricing?

Bragnolabel believes that consumers have the right to know the cost of each element hence we made it transparent right from the cost of the product to shipping.

4.How do I trust the quality of Bragnolabel?

We spent months to find the best fabric mills around the world and best of the garment factories in the country, the same one that produces your favorite premium fashion brand! Please click here to check our product quality details.

5.What is startup fit?

Startups are driven by passion. Whether cracking a code or Investor pitch or late-night party, they are ready to do anything anytime.We are inspired by startups and created a fit which is slim, agile & flab free, absolutely same as startups. For more info, please click here.

6.What are all the product categories available?

We offer men's shirts and T-Shirts at the moment and are planning to expand into other categories soon.

7.Why does Bragnolabel sell only online?

Traditional retail involves lot of inefficiency and customer is not getting much benefit out of this.Our presence in online is to focus towards improving the efficiency in the apparel retail and provide value to the customers.

ACCOUNT

1.Do I need to create an account to buy?

You can buy products with guest login. But, we suggest to create an account as it saves your time in future transactions.

2.What are all the payment modes supported?

We accept cash on delivery, payments through credit card, debit card and net banking transactions.

3.Is my online payment process secured?

Our payment gateway provider CCAvenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non- technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.

4.Is there any taxes involved over and above the price shown?

No. The prices shown are inclusive of the taxes.

ORDER

1.How do I track my order?

You can track the status of the order through the link provided in the order confirmation email.

2.Are there any shipping charges?

We provide free shipping for the orders Rs.999 or above.If the order value is less than Rs.999, we charge a nominal shipping cost.

3.Can Bragnolabel ship anywhere in India?

We cover most of the pin codes in India and add new pin codes regularly.You may check the pin code serviceability in the cart page.

4.How long does it take for the delivery?

Usually, we deliver in 2 to 5 working days. However, it could be more for certain locations.

5.Does Bragnolabel ship to international locations?

Currently, our deliveries are limited only to locations in India.

6.Can I cancel my order?

Yes, you can cancel the order before the shipment is initiated.However, if the shipment is initiated already, you have a possibility to return the order.Please refer to our cancellation procedure for further details.

RETURNS & REFUND

1.Can I return my order?

Yes, you can return the order. Please refer to our returns policy to know the process and guidelines.

2.Is it possible to return a part of my order?

Yes, you can select all or part of the order.

3.How long does it take to get the refund?

It normally takes about 7 to 10 working days to get the refund.

4.Can I exchange my order?

As of now, there is no direct option available to exchange the order.But, you can return the items and place a new order.